What is a Travel Agent and What Do They Do?
In a world where travel booking websites are just a click away, you might wonder—do people still use travel agents? The answer is a resounding YES. In fact, travel agents remain a trusted resource for millions of travelers looking for personalized, stress-free, and expertly planned trips.
What Is a Travel Agent?
A travel agent is a professional who helps clients plan, book, and manage their travel experiences. They act as both an advisor and a coordinator, taking care of the details so you can focus on enjoying your journey. Whether it’s a family vacation, a romantic getaway, a corporate retreat, or a luxury world cruise, a travel agent’s goal is to make the process seamless from start to finish.
What Does a Travel Agent Do?
Our single goal as a Travel Agency is to Navigate Dreams and Craft Adventures!
In order to accomplish this we focus on a 6 step strategy that will guarantee that your perfect Adventure is created!
1. Listen and Understand Your Needs for us this is called Navigating Dreams
A good travel agent starts with a conversation. They’ll ask questions about your destination preferences, travel dates, budget, style, and must-have experiences. This helps them create a trip that fits your unique vision.
2. Research and Curate Options
With access to industry tools, insider contacts, and professional networks, travel agents can find flights, accommodations, tours, and experiences you may not discover online. They often know which hotels have the best views, which tour guides are most engaging, and which travel deals are worth it.
3. Provide Expert Recommendations
Because they stay updated on travel trends, safety advisories, and destination details, travel agents can recommend the best times to travel, what to pack, and what to expect—saving you time and avoiding costly mistakes.
4. Handle Bookings and Logistics
From flights and hotels to rental cars and excursions, a travel agent manages all reservations and ensures every part of your trip is properly connected. If something changes—like a flight delay or weather disruption—they step in to rebook and troubleshoot.
5. Offer Access to Exclusive Perks
Through their partnerships with travel suppliers, agents often secure special rates, room upgrades, onboard credits, and VIP experiences you wouldn’t get by booking alone.
6. Provide Support Before, During, and After Travel
Unlike a website, a travel agent is available to help if anything goes wrong—whether that’s lost luggage, a missed connection, or a sudden need to reschedule.
Why Use Adventures with Rusty (or any other lesser travel agency)?
While booking travel yourself can be fun, it can also be overwhelming. There’s an endless amount of information online, and it’s not always clear what’s trustworthy. A travel agent cuts through the noise, brings expertise to the table, and tailors everything to your needs. Plus, their support can turn a good trip into an unforgettable one. I can promise you, if I don’t know the answer to your questions I will find out and get back to you ASAP!
The Bottom Line
Travel agents are more than just “middlemen” for booking trips—they are trip designers, problem-solvers, and advocates for travelers. In an age of instant information, their human touch, industry knowledge, and commitment to your experience make them an invaluable partner for your next adventure.
